FAQs

Short answers. The booking page is the source of truth for a price.

How do I book?

Search with dates and a city, open a house, and complete the reservation. The confirmation page shows a reference code.

When is the first-stay discount applied?

If the email on the booking has no earlier reservation, the discount is taken off the nightly total automatically. It is not a code you have to type.

Can I cancel?

Yes, from your account, up to the number of days before arrival shown on the cancellation page. Inside that window the stay is non-refundable.

What is included in the price?

The nightly rate for each date, including any seasonal rate, plus cleaning. Extra services are optional and listed separately.

How do owners list a house?

Use List a property. The submission stays off the public site until the team publishes it.

Which card can I use right now?

While live card processing is being connected, payments run in demonstration mode. Use the test card shown on the payment step. Only the last four digits are stored.